Privacy Policy
Last updated: May 2026
1. Who We Are
This Privacy Policy explains how MUSICSCAPE LIMITED trading as Folkscape Live (“we”, “us”, “our”) collects, uses, and protects your personal information when you use Folkscape Live.
Company details:
MUSICSCAPE LIMITED
Company Number: 14483076
Registered Office:
Unit 6 Digital Dojo
Orchard Industrial Park
New Orchard Lane
Thurcroft
Rotherham
England
S66 9AD
We are committed to protecting your privacy and handling your personal data transparently and securely in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018.
2. Information We Collect
We may collect and process the following information when you use Folkscape Live:
• Name
• Email address
• Billing address
• Country and location information
• Telephone number, where provided
• Account login information
• Subscription and purchase history
• Device and browser information
• IP address and technical usage data
• Community posts, comments, and messages submitted through the platform
Payment information is processed securely by our payment providers. We do not store full payment card details on our own systems.
3. How We Use Your Information
We use your information to:
• Provide access to Folkscape Live services
• Process subscriptions and purchases
• Deliver livestreams and digital content
• Manage your account
• Provide customer support
• Improve platform performance and user experience
• Send important service updates
• Prevent fraud or misuse of the platform
• Comply with legal obligations
Where permitted, we may also send occasional marketing emails about new content, livestreams, or platform updates. You can unsubscribe from marketing communications at any time.
4. Legal Basis for Processing
We process personal data under the following lawful bases:
• Performance of a contract
• Legitimate interests
• Legal obligations
• Consent, where required
5. Analytics and Cookies
We use cookies and similar technologies to help operate and improve Folkscape Live.
This may include collecting information such as:
• Browser type
• Device type
• Operating system
• IP address
• Pages visited
• Viewing activity
• Time and date of access
Cookies help us understand how people use the platform and improve performance and user experience.
You can control cookies through your browser settings, although disabling cookies may affect certain platform features.
6. Email Communications
When you create an account or make a purchase, we may send you service related emails including:
• Account notifications
• Password reset emails
• Subscription updates
• Security notices
• Technical support communications
If you opt into marketing communications, we may also send updates about new content, livestreams, and platform news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly.
7. Sharing Your Information
We do not sell your personal information.
We may share data with trusted third party providers where necessary to operate Folkscape Live, including:
• Payment processors
• Video hosting and streaming providers
• Email and communications providers
• Analytics services
• Customer support systems
Some of these providers may process data outside the United Kingdom. Where this happens, we ensure appropriate safeguards are in place.
We may also disclose information where required by law or to protect our legal rights.
8. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes outlined in this Privacy Policy.
If you close your account, we will normally delete or anonymise your personal data within 30 days unless we are required to retain certain information for legal, accounting, fraud prevention, or regulatory reasons.
9. Security
We take reasonable technical and organisational measures to protect your personal information.
This includes secure connections, encryption, restricted access systems, and trusted third party infrastructure providers.
However, no internet transmission or storage system can ever be guaranteed completely secure.
You are responsible for maintaining the confidentiality of your account password and login details.
10. Community Features
Information you post publicly through comments, forums, chat, or other community features may be visible to other users.
Please avoid sharing sensitive personal information in public areas of the platform.
We reserve the right to moderate or remove content that breaches our Terms of Service.
11. Your Rights
Under UK data protection law, you may have the right to:
• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent where applicable
• Request transfer of your data
• Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please contact us using the details below.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Where changes are significant, we will take reasonable steps to notify registered users.
The latest version will always be available on the Folkscape Live website.
13. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact:
or write to:
MUSICSCAPE LIMITED
Unit 6 Digital Dojo
Orchard Industrial Park
New Orchard Lane
Thurcroft
Rotherham
England
S66 9AD